SPIBPL
SAKTHI PELICAN INSURANCE BROKING PRIVATE LIMITED (SPIBPL)
We at Sakthi Pelican Insurance Broking Private Limited (SPIBPL) value the Trust that customers have reposed in us. It is our constant endeavour to keep our ears to the ground and welcome feedback, complaints and strive to resolve grievances of our customers, as this helps us promote a positive customer experience.
The following options are available to our customers to redress any grievance they may have, pertaining to Insurance Policies and their Benefits.
1. Complaints or feedbacks need to be sent by e-mail to pelican.po@sakthipelicaninsuance.com with the following details.
- Name of the Insured/policy holder:
- Policy number:
- Policy date:
- Name of the Insurance Company:
- Name of the Insurance Policy:
- Details of the complaint/redressed required:
2. SPIBPL shall send an acknowledgement immediately after receiving the complaint
The Grievance Redressal Cell in the Policyholder’s Protection & Grievance Redressal Department of the Insurance Regulatory and Development Authority of India looks into complaints/grievances from policyholders. This Cell takes up the grievances with the respective insurers for redressal.
Policyholders who have complaints against insurers are required to first approach the Complaints/Grievance Redressal Cell of the insurer concerned. Click here for the mail ids of the Grievance Redressal Officers of the insurers. If they do not receive a response from the insurer within a reasonable period of time or are dissatisfied with the response of the company, they may approach the Grievance Redressal Cell in the Policyholder’s Protection & Grievance Redressal Department of the IRDAI.
Only complaints from the insured or the claimants shall be entertained. The Cell shall not entertain complaints written on behalf of policyholders by advocates or agents or by any third parties.
Customers also have the option of approaching Insurance Ombudsman to resolve their grievances. An online complaint facility is made available at
https://cioins.co.in/Complaint/Online.
Please visit to know more to
- Understand Ombudsman Rules of 2017
- Register complaints online
- Track the status of the complaints
- FAQ’s pertaining to the Ombudsman processes
- Know the names and addresses of Grievance Redressal Officers (GRO’s) of Insurance Companies
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